Warranty Info & Request Form

For your protection and peace of mind, all of our new homes come with a builder warranty.

The warranty covers:

Major mechanical systems, like heating and cooling, for two years
Major structural defects for 10 years

Like any insurance or warranty, hopefully you will never need to use it. Our homes are solidly built using high-quality materials with quality checks at every stage of construction.

Should the need arise, you can submit a warranty request at any time during the warranty period. You can expect a response within one business day.

Below are guidelines and instructions to follow:

Emergency situations include:

Severe plumbing problems
Hazardous electrical problems
No heat during winter months
Any situation which potentially endangers you or your home

If any of these happen:

First, call the appropriate heating, plumbing and electrical trade partner listed on your furnace.
Give them your name, address, phone number and a brief description of your emergency.
Finally, notify Centra Homes through a Warranty Request.
Please note that warranty requests are monitored only during business hours (M-F, 8am-5pm). Requests submitted outside of those hours will be reviewed the following business day.

Examples of Non-Emergency situations are:

No air conditioning
No hot water
Toilet overflow

ALL non-emergency requests must be submitted in writing through our website Warranty Request form.

Submit a Warranty Request

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